Implement and maintain an ISO17020 & ISO 9001 compliant QMS.
Increase in Customer satisfaction rating greater than 95%.
Reduce project delays past target date by 20%.
Reduce the Customer complaint to 5%.
Introduce new technology at least 1 per year.
Establish the level of the Certifying Body performance.
Make test method changes to improve performance where applicable.
Ensure that all personnel are trained to a level of familiarity with the quality management system appropriate to the individual’s degree of responsibility.
